This Standard Limited Warranty Agreement (“Agreement”) outlines the terms and conditions for warranty coverage provided by DOT Display Solutions. Purchase and/or use of a DOT product constitutes acceptance of the terms and conditions contained in this Agreement.
Parties defined under this Agreement:
A. DOT Display Solutions is a Canadian provider and manufacturer of direct view LED display systems and related solutions.
B. Authorized Reseller and Distributor refers to entities engaged in, but not limited to, the sale of DOT products.
C. End User refers to the final purchaser or licensee of DOT products for personal or organizational use, and not for resale or redistribution.
D. Authorized Service Provider refers to a person or organization authorized by DOT to perform service and/or maintenance on products under warranty without voiding said warranty.
This Agreement applies to products purchased directly from DOT Display Solutions, an Authorized Distributor, or an Authorized Reseller. It is valid only for the original End User and is non-transferable unless authorized in writing by DOT. Proof of purchase may be required to process warranty claims.
Third-party products or components distributed by DOT Display Solutions are covered under their respective manufacturer’s warranty policies unless otherwise specified in writing by DOT.
Warranty Coverage
DOT Display Solutions warrants to the original End User that all products will be free from defects in materials and workmanship during the applicable warranty period. The warranty period begins on the date the product ships from DOT unless otherwise agreed in writing.
If DOT determines that a product or part is defective in materials or workmanship, DOT will, at its discretion, repair or replace the defective item with a new or refurbished equivalent.
Defects are defined as follows:
i) For general components (excluding LED pixels), a defect refers to a variance from product specifications that prevents normal operation for its intended purpose.
ii) For LED pixels, defects are defined as pixels that cease to emit light.
Normal LED pixel degradation is not covered unless specifically agreed to in writing. All DOT components (including cabling, power supplies, LED modules, and spares) purchased with the initial system are covered for the same duration as the primary product warranty.
Replacement or repaired items are covered for the remainder of the original warranty period or 90 days from the date of shipment, whichever is longer.
Extended warranty programs may be available through DOT Display Solutions upon request.
This Agreement does not include any additional warranty terms or conditions, expressed or implied, except those specifically provided herein. DOT disclaims any implied terms and conditions unless accompanied by written agreement signed by an authorized DOT representative.
Exclusions
This warranty does not cover:
a. Products not purchased from DOT or an Authorized Reseller.
b. Damage during shipment or improper handling, installation, removal, or modification.
c. Loss of revenue or business due to delivery time or product availability.
d. Labor, travel, or installation costs related to repair or replacement.
e. Damage due to electrical issues, power surges, or network faults.
f. Products with removed, altered, or missing serial numbers.
g. Use of unauthorized accessories or components.
h. Physical damage including, but not limited to, broken or cracked components, damaged LEDs, or tampering.
i. Replenishment of spare parts; additional spares may be unavailable.
j. Normal LED pixel degradation consistent with LED technology, unless otherwise agreed in writing.
k. Use inconsistent with DOT specifications or failure to follow maintenance guidelines.
l. Integration with non-DOT hardware, control systems, or third-party processors.
m. Use of unapproved replacement parts or products from unauthorized sources.
n. Operation on a motion platform or mobile device not approved by DOT.
o. Storage or operation in environmental conditions outside DOT specifications.
p. Any modification impeding airflow without written approval.
q. Troubleshooting or diagnosis costs related to initial service requests.
r. Costs related to inaccessible or unsafe installation conditions.
s. Verbal or informal commitments not confirmed in writing by DOT.
t. Software-related issues such as operating system, network security, or antivirus updates.
u. Painting, refinishing, or repurposing products.
v. Damage caused by accident, fire, water, wind, flood, lightning, or other natural disasters.
w. Any problem not directly related to a defect in materials or workmanship by DOT.
Warranty Service
For warranty service or technical support, End Users should first contact their Authorized Reseller.
If the reseller is unavailable, please send your warranty request to the email address provided in your official contract, along with proof of purchase and product details.
Products returned without prior authorization may be refused.
The sender is responsible for shipping costs to DOT Display Solutions; return shipping (standard ground) will be covered by DOT for verified warranty repairs.
Miscellaneous Returns
Returned products will only be accepted for warranty if accompanied by an RMA number issued by DOT Display Solutions.
If the returned product is found to be fully functional, DOT reserves the right to bill for any diagnostic or handling costs incurred during evaluation.
Standard Warranty Extension
DOT Display Solutions offers standard warranty extensions for all products. All original terms and conditions of this warranty apply to extended coverage.
Limitation of Liability
DOT Display Solutions shall not be liable for damage to property, loss of use, loss of time, profits, business opportunity, goodwill, or data, even if advised of the possibility of such damages.
DOT will not be liable for consequential, incidental, indirect, punitive, or any other form of damages, whether the claim is based on contract, tort, product liability, negligence, or any other legal basis.
This Agreement is governed by and construed in accordance with the laws of the Province of British Columbia, Canada.